Help & FAQ

You can easily find an answer concerning nearly any feature on our site by simply clicking your desired question or issue below. Whether you have technical problems, are interested in information about different membership options, or are simply not sure what to write in your description. If you don’t find an answer to your question, please feel free to contact us.
Click the following Express Help Links to get answers instantly !

Forgot Username / Password;
Types of Membership on our site;
Delete / Turn off Your Profile

Our aim is to provide lots of free high quality matchmaking tips and advice to help people become more successful at finding their ideal life partner.

General Information:

 

What is the purpose of our site?
Are members on this site screened?
What is the difference between entering as a guest and entering as a member?
Our membership types?
Our refund policy

 

Registration:

How do I register?
Who should register?
Why should I register?

Your profile:

Are profiles censored?
How long does it take to have my profile posted?
Important tips to remember when creating profile.
Where I have to go to change / modify my propile?
How do I delete my profile?

Site features:

What is the "Add to Shortlist" feature?
What is the "Add to Blocklist" feature?
Who is in the “Online members” list?

Once I join:

Advice following payment
How long does it take to get my membership activated?
How and when can I cancel my subscription(s)?
How do I search for members?
How do I send messages to members?
How do I receive messages from other members?
What if I forget my password or username?
What if you tell me my password is wrong?
How can I contact the Support Team?

GENERAL INFORMATION:

What is the purpose of our site?

The purpose of our site is to give you a secure place to meet prospective life partners. We make it as easy as possible for you to contact and meet a vast database of Indian people in your area or from around the world by many different means – chatting, messaging, email, SMS, telephone, mobile etc. All contact that you make with other members is anonymous, whether you are using our messaging and chat systems. Here you'll find a safe community of Indian singles who are using our site to find marriage partners. To find your ideal match, we offer several powerful features, including direct searching, auto matching and matches through email that allow you to monitor your matches even when you are not browsing our actual website.

Are member profiles on this site screened?

Yes - For the safety and security of our members all ads are checked to verify authenticity. All members must supply a valid e-mail address. Member photos are screened for inappropriate content. All images are watermarked to prevent misuse. We also make sure all members meet our standards, i.e.; no profanity, vulgarity, sexual propositions, etc... All our services are confidential and your privacy is as much of a concern to us as it is to our members. Having said this, we cannot carry extensive background checks on each and every member, and we cannot take responsibility for any damage caused to you by use of this site.

One comment: it’s not much different from expecting truthfulness from anyone in the singles environment anywhere. Use caution when communicating with other members. We care very much about our members. Be truthful. Be safe.

What is the difference between entering as a guest and entering as a member?

Our site operates via a membership system, which means that we need to store data files that contain our members’ profile information. Guests are free to search and browse members’ profiles with limited information, but in order to view complete profile and make contact with other members; you must be registered with a valid email address.

We offer the following types of membership:

Free Membership enables you to try out our system and see how it works for FREE.

You can search, browse other members' profiles, and even send an express interest messages to limited number of members for limited number of days. After the expiry of Free Membership you will be not able to see profiles of other members but Paid Members will be able to see your profile and contact information.


Silver Membership enables you to:

  • Send an unlimited number of emails
  • Read and reply to messages
  • View members' photo, video and personal descriptions
  • View contact details of members
  • Receive priority replies from our Support Team within 36 hours
  • Search using all of our search options

Gold Membership enables you to receive all of the benefits of Silver Membership outlined above PLUS:

  • SMS alerts
  • Appear on Featured Member list

Platinum Membership enables you to receive all of the benefits of Gold and Silver Membership outlined above PLUS:

  • Appear on high profile Featured Members Lists
  • Receive top priority on search listings
  • Receive personalised support from our team
  • Receive priority replies from our Support Team within 24 hours

Our Refund Policy:

Our site operates a no-refund policy. This policy is clearly stated prior to you joining, in “Terms and Conditions”, under both the refund policy agreement and the registration form, which you are required to agree to, before joining our site as a Silver, Gold or Diamond member.

Unless there is an error in the operation of our program or processes, our system has a no-refund policy after our services have been used. If you feel that our services have been defective in any way, please contact us here with your reasons for claiming a refund, plus a copy of your user registration details and Transaction ID Number or Payment invoice (without this we will be unable to help). Your user registration details and invoice are sent to you upon joining our site.

If granted, all refunds will be made within 30 days of your application. Granted refunds will be on a pro-rated basis, depend upon the length of time that you have used your membership. A small administration charge will be deducted from the amount paid.

We operate within the recommended standards and laws regarding National and International ¬Fair Trading.

REGISTRATION:

 

How do I register?

Registration is very simple. Comprehensive information of the person intending to get married is entered during registration. You can enter all of your information at one go or complete the mandatory fields, and come back and finish the remaining fields.

Who should register?

You must be an Indian National, resident or Non-Resident Indian (NRI), persons of Indian origin, Persons of Indian descent or heritage. You must be at least 18 years of age or older at the time of registration for females, 21 years or older for males to Register as a member or use this Site. You can post your profile by yourself, parents, relatives or friends.

Why should I register?

We want you to meet great Indian singles in your area or from around the world and find your perfect match on our site. When you register on our site, your profile will get searched by other members of the site. You can receive messages from prospective members and send your interests to them. You view their photos, videos and send request if protected by password.

YOUR PROFILE:


Are profiles censored? Is there any limit to what I can put in my profile?

Yes. All member profiles will be checked when created and when any changes are made. We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also, we ask that you do not include any personal information in your profile, including, but not limited to: your home address, a personal beeper, cell or telephone number, a "real" email address or personal web address or bank details. Attempts to advertise other services via our website are prohibited and any attempts to do so will result in legal action being taken and the offender being banned from the site.

How long does it take to have my profile posted?

Your profile is posted immediately and is checked within 24 hours.

Important tips to remember when creating a profile:

The number of replies you get from other members will entirely depend upon the quality and completeness of your profile. Here are some useful tips that will help you get the best possible results:

  • Upload a photograph! We cannot stress the importance of this enough - People like to see who they're writing to and, as a result, profiles that have photographs attached get up to 10 times more clicks than profiles that don't. We’ve made it extremely easy to submit photographs, so please take advantage of this feature. Please make sure that your digital photo is in .JPG or .GIF or .PNG format and a file size of less than 3Mb.
  • If you are not sure how to change a file format or size send your picture to our Support Team and we will upload it for you, free!
  • Video - Only .Flv File Extenstion And Maximum 5 MB Allow, Or Insert Youtube video's Embed code Here, which you will find it in share button.)
  • Create a catchy title for your profile! When members search listings on the site, the title of your profile is listed alongside your name. As a general rule, profile titles like "Hi!" do not catch people's attention, where as more personalized titles do.
  • Think before you write! Feel free to write as much as you want in our sign-up pages. Tell other members about yourself, your likes and dislikes, things you enjoy doing, what line of work you're in, what your personality is like, even your hopes and dreams. The better your profile describes you, the more likely it is that others will read and respond to it. If you can't think of anything right away, you can always add more lately. And don't forget to fill out the Partner Matching Criteria section - this will also help other members get to know you better.

Where do I go to change my personal information?

To change your personal information, log onto the site with your ID/Email and password. Next, click “Modify My Profile” from side menu option. Here you will see your profile information grouped into tabs. If you would like to update the information about yourself that you submitted during registration, write a new heading and description for your profile and/or edit the main criteria for your partner preference – simply click the “Edit” option. There you can edit any part of your personal information, save it by clicking the “SUBMIT” button.

How do I delete my profile?

There is never any obligation to remain a member. If you wish to be deleted as a member, please logon to the site and click “Delete Profile” from the side menu option and follow the instructions.

SITE FEATURES:


What is the "My Shortlist" feature?

When looking at search results, listings, and other members’ profiles, you can see the button "Add to Short". Clicking on this will do exactly what it says. Your Shortlist is a list of members that you are interested in. It keeps a link to their page. You can remove people from your Shortlist by clicking on the "Remove from Shortlist" in member’s profile page.

What is the "My Block list” feature?

While viewing members’ profiles or reading or replying to messages in your Mailbox, you have an option to add members to a “Block List”. After you have added someone to your “Block List” you will not receive any notifications or emails from this particular member unless you remove him or her from the “Block List”. This feature helps you limit your contact with people that you don’t really want to communicate with.

Who is in the “Online members” list?

Feel lonely and would love to chat? Or maybe you’d like to give someone a call right now? Check out our Online Members list by clicking the “Online Members” link on the top menu, and send someone a chat or call request!

ONCE I JOIN:

Advice following payment

Please remember to keep your payment confirmation email in a safe place. This information enables you to automatically cancel your Future Pay agreement at any time. If you experience any difficulties in cancelling your subscription, please send us your username, payment agreement or transaction ID. We will then cancel your payment agreement for you.

How long does it take to get my membership activated?

Normally your Silver, Gold or Diamond membership is activated instantly. If your membership has not been activated within 24 hours, please contact our customer support department with your username and payment reference.

How and when can I cancel my subscription(s)?

Please note that you can cancel the subscription at any time. There is never any obligation to remain a member.
To delete your profile: please log on to the site and click “Delete Profile” from the side menu. At the link page you will find “YES or NO” button, click on the "YES" button will delete your membership.


PAYPAL CUSTOMERS NOTE:

If you made this payment by PayPal you need to cancel your subscription manually.
To do that, please follow the steps:

 

  • Log in to your PayPal account.
  • Click History at the top of the page.
  • Find the subscription in your History.
  • Click the Details link for the subscription.
  • Click the Cancel Subscription button.

How do I search for members?
 

You can search our database by preference, from your personal home page. The different search options are available in “Search” in top menu. You can use;

  • Basic Search – Search according to Age, Cast, Sub-caste and Mother-tongue.
  • Advance Search – Search according to Age, Height, Marital Status, Cast, Sub-caste and Mother-tongue, Education, Occupation and Country
  • Education Search – Search according to Age, Marital Status and Education.
  • Occupation Search – Search according to Age, Marital Status and Occupation.
  • Location Search – Search according to Age, Marital Status and Country.
  • Keyword Search – Search according to First Name, Email-id and Last Name.
  • Matri-id Search – Search according Marti-id.

How do I send Messages to members?
 

You can send messages to other members by clicking the button “Send Message” on that person's profile. Simply type in your message and click on the button labeled "Send Message".

How do I receive messages from other members?

If someone sends you a message, we automatically send information to inform you at your real email account. Then you can see the message by clicking “Personal Messages” on the side menu. To reply click the link “Personal Message Received” and click on “Reply” button next to the message you want to reply. In this way, neither person finds out the other person's email address without permission.

What do I do if I forget my password or username?
 

Simply click here for our automated password/username lookup form.

What if you tell me my password is wrong?

There could be several reasons listed below. We suggest that you use the automated password/username lookup form.

  • Your username or password might be incorrect. Clear the password field and try again.
  • Your account has been deleted during our review process (please, check your incoming email – we would have sent you notification if this was the case)
  • You've changed your email address and need to reactivate your account (please, check your incoming email and click on the activation link in the activation email we sent you.

How can I contact the Support Team?

Please use our customer service form here - your question will be answered by one of our experienced customer service representatives. We are always here to help!
Please do not forget to include your username and payment reference (for paid members) in any requests that you send to our customer support department.
Please Note: Our team may sometimes be busy and unable to talk to you instantly. In this case you will be placed in a queue.